Last Updated: 01-11-2023

Thank you for choosing DSHERBAL. Our Refund Policy outlines the terms and conditions under which you may be eligible for a refund on products purchased through our website or mobile application. By making a purchase with DSHERBAL, you agree to the terms of this Refund Policy.

1. Refund Eligibility:

We understand that circumstances may arise where you may need to request a refund. Refund eligibility is subject to the following conditions:

Damaged or Defective Products: If you receive a damaged or defective product, please contact us within [insert number of days] days of receiving the product. We may require photographic evidence to assess the damage or defect.

Incorrect Product: If you receive the wrong product, please notify us within [insert number of days] days of receiving the product. We will arrange for the correct product to be shipped to you.

Allergies or Adverse Reactions: If you experience an allergic reaction or adverse effects from using our products, please discontinue use immediately and contact us. We may require details about the reaction to process your refund.

2. Refund Process:

To request a refund, please follow these steps:

Contact our Customer Support team at admin@dsgrp.in within (24 hrs) the specified timeframe.
Provide your order number, a description of the issue, and any necessary supporting documentation (such as photos).
Our Customer Support team will review your request and provide instructions on the next steps.

3. Non-Refundable Items:

Certain items may not be eligible for a refund, including:

Products not purchased directly from DSHERBAL.
Products that have been opened, used, or partially consumed.
Gift cards or promotional items.

4. Shipping Costs:

Shipping costs are non-refundable. If you are eligible for a refund, the cost of return shipping may be deducted from your refund amount.

5. Processing Time:

Refunds will be processed within 7 days of approval. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

6. Changes to the Refund Policy:

DSHERBAL reserves the right to update or modify this Refund Policy at any time. The latest version will be posted on our website, and your continued use of our Services constitutes acceptance of the updated policy.

7. Contact Us:

If you have any questions or concerns about our Refund Policy, please contact us at admin@dsgrp.in

By making a purchase with DSHERBAL, you acknowledge and agree to the terms outlined in this Refund Policy.